Return Policy
At Deeyeco, we take pride in providing high-quality customized products and services. We believe you will be delighted with your purchase. However, due to the personalized nature of our products, we cannot accept returns/exchanges or offer refunds for a change of mind, as we cannot resell the items. We apologize for any inconvenience.
Under what conditions can a product be refunded?
There are exceptions to this policy under the following circumstances:
· The product you received has the wrong color, size, or other specifications that do not match your order.
· The product you received has obvious quality issues.
How should I proceed with the return of the item?
You can contact our customer service team via email at infor@deeyeco.com. Please include your contact information, reason for return, and relevant photos of the item in the email. We will respond and assist you with your return request within 24 hours, and we only accept an item returned to us with a prior return request.
What is the time frame for requesting a return and refund?
If you encounter any of the above situations, please contact us within 10 calendar days from the date of receipt. We regret that we cannot process requests beyond this time frame.
Who is responsible for the return shipping cost?
Rest assured that if a return is initiated due to the mentioned issues, we will cover the return shipping costs.
Where should I return the item?
We will provide the return address in our email correspondence, but please do not return the item to the original address.
What are the essential considerations when returning an item?
When returning your items, please ensure the original packaging, eyewear, eyewear case, and all accessories are in good condition. We also recommend using a reliable and trackable shipping company to return your items, as WWW.DEEYECO.COM is not responsible for shipping damages or lost shipments.
How long will it take to receive a refund?
Once we receive your returned items, we will process the refund within 7 business days and notify you via email. Your refund will be credited back to your original method of payment.
After processing your refund, please allow 7 to 10 business days for your bank to process and apply the credit to your account. If you haven't received the refund after a considerable period, please contact your bank to inquire about the status of the refund. If there are still issues with the refund, please reach out to us via email, and we will assist you in resolving the matter within 24 hours.
Are there any fees associated with the refund?
We will not charge any handling fees for returns due to incorrect items or quality issues, and we will provide a full refund of the original amount paid.
How do I Exchange an item?
If you need to exchange a product due to quality issues or discrepancies with your order details, please contact us at infor@deeyeco.com. We will respond within 24 hours to check the item's availability in our inventory and assist you with the exchange process.